Frequently Asked Questions
Here are some of your most frequently asked questions.
If you have any other questions for us, please do not hesitate to reach out
What is Backup Practice?
Backup Practice is a dental data backup solution that is actively monitored by a live person.
How do I get support for this service?
We have a direct chat feature from each computer running our back up service, or you can always call to talk to a real person.
Is there a set up fee?
Yes, a small fee for the setup which entails about a one hour consultation with a dental backup specialist to get you started.
Why is Backup Practice better than other backup services?
Our 20 years of experience in dentistry and dental data protection and recovery. We also are the only backup service that has constant live person monitoring and support.
Why do I need onsite AND offsite backup?
Onsite encrypted backups are standard with our service. Onsite backup will allow a quick recovery, but if rollback is needed we implement our cloudbase retention of up to 30 days.
Is this solution HIPAA compliant?
IF I HAVE A PROBLEM WITH DATA , HOW FAST CAN THE DATA BE RESTORED?
We can have you back up and seeing patients within an hour.
Where is the Data being stored And for how long?
Our typical retention is 30 day however we can customize to your standard, if needed.
How often is my data backed up?
We can set your data to back up multiple times during the day.
Where is my data stored?
We are an AMAZON AVS partner.
How much data can I backup?
As much as you would like. This does not have to be limited to just your server
What data do you backup?
Unlike other backup solutions, we work directly with the practice management and imaging software to implement a complete backup and recovery strategy. Once the profiles are set we review with you to maintain your backup and recovery solutions.